Express Solutions: Delivering Supply Chain Logistics to Staples

Case Study:
Staples Inc. is one of the largest sellers of office equipment and supplies in North America. The company brings technology and people together to consistently deliver products, services and expertise that elevate and delight its customers. Distribution plays a key role in Staples’ success.

A proven partnership

Express Courier provides Staples with third-party logistics, helping the company fulfill orders quickly and efficiently across the Southeast. With a transportation network that includes 26 branches in eight states, Express Courier allows Staples to diversify its distribution partnerships while providing regional expertise and economic alternatives to the national carriers. Express serves Staples with line hauls (or high-volume freight transportation), order sorting and distribution, including final mile delivery. In some areas, Express drivers hand-deliver orders to customers in office buildings.

“In many ways, Express Courier is the face of our business,” said Mark Thompson, who manages delivery operations in the Southeast for Staples. “A deliver service is only as good as its operators, and Express has the leadership and people to get the job done. They know the business and can forecast issues before they happen and come up with solutions before they become problems.”

Fast implementation when it mattered

Already a logistics partner with Staples for several years, Express Courier quickly implement a distribution plan when another carrier announced it would no longer serve the Oklahoma City market. In just under 30 days, Express Courier onboarded and trained drivers and sorting teams, set schedules, obtained vehicles and took on the Oklahoma City routes Staples needed to cover.

Key benefits

Partnering with Express Courier gives Staples strengthened its carrier mix, creating more flexibility to prioritize orders and customer requests, especially during peak shipping seasons when many big carriers limit delivery volume. Staples also benefits from the experience, regional expertise and strong customer service Express provides. With focused attention on Staples, Express can offer an array of logistics solutions that can be implemented quickly to avoid delivery delays and keep customers happy.

Find out how Express Courier can improve your logistics, open your business to markets in the Southeast and diversify your carrier mix.
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